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FAQ & Help

Frequently Asked Questions

Does your design limit the number of times?

Don't worry, our designs are completely free. Our design team will get in touch with you to repeatedly change the design artwork to your heartfelt satisfaction.

Are your neon lights waterproof?

Our standard neon lights are suitable for indoor use, so are not waterproof. If you have waterproof needs, you can buy our outdoor neon lights.

How long do neon lights last?

If properly installed and maintained, Neon signs that are properly constructed by expert craftsmen are going to last for years and years.

Do you offer a warranty policy?

Yes, we have a 1 year warranty policy if your neon lights have quality problems.

Can I choose the font I like?

Yes, of course. You can choose from our font library. If you are not satisfied with these fonts, please contact us in time and we will deal with it for you quickly.

How can I get satisfactory neon lights?

You can chat with us, define your requirements, and let us realize it together.

What should I do if the neon signs is damaged after arrived?

You can make a short video clip as a proof and let us know by email within 24 hours. We will investigate the cause and send you a new one.

How much does it cost to maintain a neon sign?

No additional maintenance costs are required. You don't have to worry about changing bulbs, glass joining, batteries, etc. Our neon signs are of good quality, are more energy efficient than traditional lighting signage and will not increase your electricity bills.

Are your LED neon signs plug-in or battery powered?

We mostly recommend the plug-in sings, plus a free remote and dimmer to add to your cart at checkout. But we also have battery pack options for small signs you can carry around in carts and booths.

Animated neon signs vs regular neon signs?

Animated neon signs also known as RGB signs, are color-changing signs that flash and flicker on their own. You can also change its color via the included free remote.